1. Refund Eligibility
At Codex Marketplace, we strive to ensure customer satisfaction. Refunds may be available under the following circumstances:
2. Digital Product Refunds
2.1 Refund Timeframe
- Refund requests must be submitted within 7 days of purchase
- Refunds are evaluated on a case-by-case basis
- Approved refunds are processed within 5-10 business days
2.2 Valid Refund Reasons
Refunds may be granted if:
- The item is significantly different from its description
- The item does not function as described
- The item contains malicious code or viruses
- The item infringes on intellectual property rights
- You were charged incorrectly
- Technical issues prevent you from downloading the item
2.3 Non-Refundable Situations
Refunds will NOT be granted for:
- Change of mind after purchase
- Not reading the item description before purchase
- Compatibility issues (if not mentioned in description)
- Inability to use the item due to lack of technical knowledge
- Items purchased more than 7 days ago
- Items that have been downloaded and used
- Items purchased during sales or special promotions (unless otherwise stated)
3. Refund Process
3.1 How to Request a Refund
- Log into your account
- Navigate to your purchase history
- Select the item you wish to refund
- Click "Request Refund"
- Provide a detailed reason for the refund request
- Submit any supporting evidence (screenshots, error messages, etc.)
3.2 Refund Review
- Our team will review your request within 2-3 business days
- We may contact you for additional information
- We may contact the seller for their response
- You will be notified of the decision via email
3.3 Refund Approval
If your refund is approved:
- The refund will be processed to your original payment method
- Processing time: 5-10 business days (depending on payment provider)
- You will lose access to the item immediately
- The item will be removed from your account
4. Seller Refund Policy
4.1 Seller Responsibilities
- Sellers must provide accurate item descriptions
- Sellers must respond to refund requests within 48 hours
- Sellers may provide support to resolve issues before refund
4.2 Refund Impact on Sellers
- If a refund is granted, the seller's earnings from that sale will be reversed
- Excessive refunds may result in account review
- Sellers with high refund rates may face restrictions
5. Subscription Refunds
For subscription-based services:
- Refunds are prorated based on unused time
- Refund requests must be made within 7 days of renewal
- Annual subscriptions may have different refund terms
6. Chargebacks
If you initiate a chargeback with your payment provider:
- Your account may be suspended pending investigation
- We will work with you to resolve the issue
- Fraudulent chargebacks may result in permanent account termination
7. Store Credit
In some cases, we may offer store credit instead of a refund:
- Store credit can be used for future purchases
- Store credit does not expire
- Store credit cannot be converted to cash
8. Disputes
If you disagree with a refund decision:
- You may appeal by providing additional evidence
- Appeals are reviewed by our management team
- Final decisions are made within 5 business days
9. Special Circumstances
9.1 Duplicate Purchases
If you accidentally purchase the same item twice, contact us immediately for a refund of the duplicate purchase.
9.2 Unauthorized Purchases
If you believe your account was used for unauthorized purchases, contact us immediately. We will investigate and may issue refunds if fraud is confirmed.
10. Contact Us
For refund inquiries or assistance, please contact our support team through your account dashboard or email us at the address provided on our contact page.
11. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our platform after changes constitutes acceptance of the updated policy.
